Terms & Conditions
Terms & Conditions
Effective Date: August 8, 2026
Welcome to ELNARO. These Terms & Conditions govern your use of the ELNARO website and your purchase of products through our online store.
By accessing our website or placing an order with ELNARO, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
---
1. About ELNARO
ELNARO operates an online retail store offering products through our website.
Throughout these Terms & Conditions, the terms “ELNARO,” “we,” “us,” and “our” refer to ELNARO.
The terms “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.
---
2. Use of Our Website
You agree to use the ELNARO website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, modify, or distribute our website content without permission.
- Interfere with the operation or security of the website.
- Submit false or misleading information.
- Use automated systems or methods to abuse or disrupt the website.
We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.
---
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.
However, product colors, appearance, packaging, dimensions, or other characteristics may vary slightly due to:
- Screen and device settings
- Photography and lighting
- Manufacturer or supplier changes
- Packaging updates
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
---
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue products without prior notice.
- Refuse or cancel an order when necessary, including when a product is unavailable or an obvious pricing or listing error has occurred.
If we cancel an order after payment has been received, any refund that is legally required will be processed using the original payment method where reasonably possible.
---
5. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your order will generally be the price displayed at the time your order is placed.
You agree to provide accurate and complete payment and billing information.
We use third-party payment providers to process payments. ELNARO does not directly store your complete payment card information unless explicitly stated otherwise.
---
6. Orders and Order Acceptance
Placing an order on our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email or message. This confirmation does not necessarily mean that ELNARO has accepted the order.
We reserve the right to accept, reject, or cancel an order for reasons including:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Shipping limitations
- Other legitimate business or operational reasons
If an order is cancelled after payment has been received, any refund that is legally required will be processed accordingly.
---
7. Non-Refundable / Final Sale Policy
All purchases made through ELNARO are generally final and non-refundable, non-returnable specifically approved by ELNARO.
Customers should carefully review their order before completing the purchase.
Refunds will generally not be provided simply because:
- You changed your mind.
- You no longer want the product.
- You ordered the wrong product.
- You selected the wrong size, variant, or quantity.
- You found the product at a different price elsewhere.
- You no longer need the product.
- You do not like the product after receiving it, where the product is otherwise as described and free from qualifying defects.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product you ordered, you must contact ELNARO within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A video demonstrating the issue where reasonably applicable
After reviewing your claim, ELNARO may provide a replacement, refund, store credit, or another appropriate resolution where applicable.
Claims submitted after the stated period may not be accepted unless required by applicable law.
Order Cancellation
Cancellation requests must be submitted before your order has been processed or shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Incorrect Customer Information
Customers are responsible for providing accurate:
- Name
- Delivery address
- Phone number
- Email address
- Product selection
- Size or variant
- Quantity
ELNARO is not responsible for issues resulting from incorrect or incomplete information provided by the customer.
Refused or Undelivered Orders
If an order is refused by the customer, cannot be delivered because of incorrect or incomplete information, or is returned to the sender due to circumstances attributable to the customer, the order may remain non-refundable.
Any shipping, return-to-sender, or handling costs may be the customer's responsibility where applicable.
Legal Rights
Nothing in this policy is intended to exclude, restrict, or override any consumer rights, warranties, remedies, or refund rights that cannot legally be excluded under applicable law.
---
8. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time displayed on our website.
Delivery times are estimates and may vary depending on:
- Destination
- Shipping carrier
- Weather
- Customs procedures
- Public holidays
- Logistics disruptions
- Other circumstances outside our reasonable control
ELNARO is not responsible for delays caused by shipping carriers, customs authorities, natural events, or other circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's terms and procedures.
---
9. Customs, Duties, and Taxes
For international orders, customers may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.
These charges, where applicable, are generally the responsibility of the customer unless explicitly stated otherwise at checkout.
ELNARO cannot guarantee that an international shipment will not be subject to customs charges or delays.
---
10. Intellectual Property
All content displayed on the ELNARO website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Designs
- Website layout
- Videos
- Other original content
may be owned by or licensed to ELNARO and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.
---
11. Third-Party Services and Links
Our website may use third-party services, payment providers, shipping providers, applications, or links to external websites.
ELNARO does not control and is not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
---
12. User Information
When placing an order or contacting ELNARO, you agree to provide accurate and up-to-date information.
You are responsible for maintaining the accuracy of the information associated with your account or order.
For information about how we collect and use personal information, please refer to our Privacy Policy.
---
13. Limitation of Liability
To the maximum extent permitted by applicable law, ELNARO shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
---
14. Force Majeure
ELNARO shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- War
- Government actions
- Strikes
- Pandemics
- Internet or technology failures
- Shipping disruptions
- Customs delays
- Power outages
- Other unforeseen events
---
15. Changes to These Terms
ELNARO reserves the right to update, modify, or replace these Terms & Conditions at any time.
Changes will become effective when posted on this page unless otherwise stated.
It is your responsibility to review this page periodically for updates.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.
---
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of India, unless applicable law requires otherwise.
Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection and other mandatory legal rights.
---
17. Contact Us
If you have any questions regarding these Terms & Conditions or your order, please contact us.
ELNARO
Website: elnaro.co
Email: [Your Customer Support Email]
---
Agreement
By accessing the ELNARO website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the Non-Refundable / Final Sale Policy, subject to any rights that cannot legally be excluded.
Thank you for shopping with ELNARO.